Customer stories

What changed, what it took, what the numbers did

Written as operational accounts rather than testimonials — including the parts that were harder than expected.

Freight and warehousing

How Northbay Logistics cut purchase order cycle time from 9 days to 1

A six-site logistics operator replaced email approvals with routed workflows, cutting PO cycle time by 88% and bringing maverick spend under 10%.

Median requisition-to-PO time: 9 → 1 dayMedian requisition-to-PO time
Maverick spend rate: 31% → 8%Maverick spend rate
Realised savings in year one: $740kRealised savings in year one

410 employees, 6 sites

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Clinical research services

Helio Clinical brought 190 suppliers into one auditable record

A clinical research firm consolidated supplier onboarding, document expiry tracking, and approval evidence ahead of an audit — with no added headcount.

Suppliers migrated to one record: 190Suppliers migrated to one record
Approvals with retrievable evidence: 100%Approvals with retrievable evidence
Average supplier onboarding time: 2 daysAverage supplier onboarding time

240 employees, 3 countries

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